Shipping Policy

Ravelt (“we” and “us”) is the operator of  (http://raveltstore.com) (“Website”). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

1. General
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time, there may be a stock discrepancy and we will not be able to fulfill all your items at the time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the back ordered item or if you would prefer for us to process a refund.

2. Shipping Costs
Shipping costs are calculated during checkout based on weight, dimensions, and destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for the shipping cost to the customer.

3. Returns
3.1 Return Due To Change Of Mind ravelt will happily accept returns due to change of mind as long as a request to return is received by us within 14 days of receipt of item and are returned to us in the original packaging, unused and in resellable condition. Return shipping will be paid at the customer’s expense and will be required to arrange their own shipping. Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email. (ravelt) will refund the value of the goods returned but will NOT refund the value of any shipping paid.

4. Delivery Terms
4.1 Transit Time Domestically
In general, domestic shipments are in transit for 2 – 10 days

4.2 Transit time Internationally
Generally, orders shipped internationally are in transit for 4 – 25 days. This
varies greatly depending on the courier you have selected. We are able to offer
a more specific estimate when you are choosing your courier at checkout.

4.3 Dispatch Time
Orders are usually dispatched within 2-5 business days of payment of order Our warehouse operates on Monday – Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

4.4 Change Of Delivery Address
For a change of delivery address requests, we are able to change the address at any time before the order has been dispatched. Please contact  us within 12 Hours at support@raveltstore.com

4.5 P.O. Box Shipping
ravelt will ship to P.O. box addresses using postal services only if available. We are unable to offer couriers services to these locations.

4.6 Items Out Of Stock
If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock.

4.7 Delivery Time Exceeded
If the delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.

5. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

7. Duties & Taxes

7.1 Import Duties & Taxes
Import duties and taxes for international shipments may be liable to be paid upon arrival in the destination country. This varies by country. ravelt encourage you to be aware of these potential costs before placing an order with us.
If you refuse to pay duties and taxes upon arrival at your destination country, the goods will be returned to ravelt at the customer’s expense, and the
customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.

8. Cancellations
If you change your mind before you have received your order, we are able to accept cancellations at 12 hours after the order has been placed. If an order has already been dispatched, please refer to our refund policy.

10. Customer service
For all customer service enquiries, please email us at support@raveltstore.com